WebDollar respects and is committed to protecting your privacy,
that follows describes how collected information will be processed
and utilised. WebDollar vows to use the collected information only
in ways that are compatible with this policy.
WebDollar collects personal information from a customer for the
- Setting up and managing the customer's account.
- Creating personal profiles.
- Preventing fraud and money-laundering attempts.
WebDollar will take all reasonable steps to ensure that the customer
information we store is accurate and up to date.
All account transactions are recorded by our computer systems.
If a complete audit on paper is required, the necessary information
is readily available. WebDollar also routinely monitors all transactions
as they take place to assist us in improving the services we provide
to our customers.
Customers' telephone conversations with customer support personnel
at WebDollar's call centre may be recorded to assist in training
our staff and in resolving any queries that arise from the service
customers receive. When a conversation is to be recorded, the customer
is informed before the call session is initiated.
Security and Privacy
WebDollar takes all reasonable steps to ensure that customers'
information is protected from unauthorised access. The servers
that store customers' data are located in secure facilities protected
by locks, biometric scanners, code cards and patrol guards to ensure
that only authorized WebDollar personnel can access the data.
Retention and Disposal
WebDollar is required by law to retain and make financial information
available for a period of ten years. Other personal information
will be retained only while it is relevant to the customer's WebDollar
account or to WebDollar's obligations to the customer. All information
not required for legal purposes will be destroyed within five years
after the customer's account is closed.
WebDollar takes all reasonable steps to ensure that the privacy of personal
information is maintained upon disposal. All hardcopy documentation (on paper,
for example) is shredded and all information stored on computer media is erased
when it is no longer required.